Case Study
Typical Project: Automating Customer Support for a Distribution Company
50+
Employees
200+
Calls / Day
80%
Repetitive
€180K
Savings Potential
Stage 1
1–7 days
Discover & Plan
We start with a deep dive into your current operations: structured stakeholder interviews and planning. Then we turn those insights into a clear plan and align with you on scope and objectives — you confirm and give the go-ahead for implementation.
- Stakeholder interviews with operational teams
- Define scope and agree implementation plan
- Agreed measurable objectives
- Written sign-off before we start
3–8
Processes documented
1
Scope + roadmap
1–7
Days
✓
Written sign-off
You receive
Audit report, process map, prioritized opportunities, agreed scope document, timeline with milestones, and written confirmation to proceed.
Stage 2
1–3 weeks
Build & Deploy
Development runs in agile sprints. Every week you see working features, provide feedback, and we adjust. No surprises at the end — you're part of the process from day one.
- Weekly sprints with live demos
- Continuous feedback — you test and provide input
- Gradual rollout: start small, then scale up
Week 1
Build core functionality
Week 2
Integrations & testing
Week 3
Polish & go-live
You receive
Live system (e.g., AI bot), admin dashboard, and full documentation.
Stage 3
Ongoing
Handoff & Scale
The system is live. Now it's about your team owning it. We train your staff, set up monitoring, and remain available for ongoing support while you expand automation to more processes.
- Training sessions for your team
- Monitoring dashboards to track performance
- SLA-based ongoing support
Long-term Results
60%
Calls automated
99%+
System uptime
€180K
Annual savings
You receive
Training materials, monitoring dashboard, and support SLA for continued success. We stay available for questions and optimization so your team can focus on growth.